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  • No-Show Policy
    If you no call/no show to your appointment, you will be charged 100% of your scheduled service in full.
  • Cancellation Policy
    A credit card will be required to book all services in order to reserve your appointment time. I require a 48 hour notice in order to cancel or reschedule an appointment to avoid any fees. If your appointment is not canceled or rescheduled prior to the 48 hours before it is scheduled, you will be charged 50% of the cost of your scheduled service. Please note: Your card will not be charged unless you fail to comply with the cancellation policy.
  • Children Policy
    We love to see and serve your little ones! Children 10 years and under are welcome to join you at your appointments as long as they are accompanied by an additional adult to provide child care while you receive your service. Thank you for respecting your stylists time and the clients on the waiting list!
  • Refund and Exchange Policy
    Effective: July 24, 2023 At Sand + Sol Collective, we strive to provide top-notch hair products and high-quality merchandise to our valued customers. We stand behind the quality of our products and want you to love what you ordered. If for any reason, you are not completely satisfied with your purchase, please review our refund and exchange policy below: 1. **Eligibility for Refunds and Exchanges:** Customers may request a refund or exchange within 7 days from the date of receiving the product(s). To be eligible for a return or exchange, items must be unworn, unwashed, and in the same condition that you received them, including all original packaging. 2. **Ineligible Products:** We do not accept returns or process refunds for any hair products or hair extensions that have been opened or used. This is to ensure product integrity and consumer safety. 3. **Damaged or Incorrect Products:** If you receive a damaged or incorrect product, please contact our Customer Support team within 7 days of receiving your order. We will replace the product at no additional cost or offer a full refund upon return. 4. **Initiating a Refund or Exchange:** To request a refund or exchange, please reach out to our Customer Support team with your proof of purchase, such as a receipt or order confirmation. After we confirm your purchase and validate your request, we will provide instructions for returning the item(s). 5. **Refund Processing:** Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. 6. **Exchange Processing:** For exchanges, once we receive your item, we will process the exchange and ship the new item to you. Please note, availability of the desired exchange item cannot always be guaranteed. Please be aware that all return shipping costs are the responsibility of the customer, except in cases where the product is damaged or incorrect. At Sand + Sol Collective, your satisfaction is of utmost importance to us. If you have any concerns or queries regarding our products or this refund and exchange policy, please feel free to contact our Customer Support team. Thank you for choosing Sand + Sol Collective. * Sand + Sol Collective does not offer refunds on salon services or digital downloads due to the nature of the service and product* *This policy is subject to changes without prior notice and is in compliance with the local laws and regulations.*
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